Sales Policy – Outfitecitei

Effective Date: April 2, 2025

At Outfitecitei, we aim to provide our customers with high-quality fashion products and a seamless shopping experience. This Sales Policy outlines the terms and conditions related to purchases, promotions, and order fulfillment. By shopping with us, you agree to these terms.

1. Pricing & Discounts

  • All prices are listed in GBP (£ – British Pounds) and include applicable VAT for UK customers.

  • Prices are subject to change without prior notice.

  • We occasionally offer discounts, sales, and promotional codes. These offers:
    ✅ Are valid only during the specified promotion period.
    ✅ Cannot be combined with other discounts unless stated otherwise.
    ✅ Are non-transferable and cannot be exchanged for cash.

2. Order Placement & Confirmation

  • Orders are final once placed and cannot be modified.

  • A confirmation email with your order details will be sent after successful payment.

  • If you do not receive a confirmation email, please check your spam folder or contact us.

  • We reserve the right to cancel orders due to:
    ❌ Pricing errors
    ❌ Stock unavailability
    ❌ Suspected fraudulent activity

If your order is canceled, you will be notified, and a full refund will be processed.

3. Payment Terms

  • Full payment is required at checkout before order processing.

  • We accept:
    ✅ Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
    ✅ PayPal
    ✅ Apple Pay / Google Pay
    ✅ Klarna (Buy Now, Pay Later – available in select regions)

  • Payments are securely processed through SSL encryption.

  • Any additional bank fees (e.g., currency conversion fees) are the responsibility of the customer.

For more details, refer to our Payment Policy.

4. Shipping & Delivery

  • Orders are processed within 1-2 business days and shipped according to the selected delivery method.

  • Estimated delivery times vary by location and are detailed in our Delivery Policy.

  • Customers are responsible for providing accurate shipping details. Outfitecitei is not liable for delays due to incorrect addresses.

  • International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility.

5. Returns & Refunds

  • You can return eligible items within 14 days of delivery.

  • Items must be unused, unwashed, and in original condition with tags attached.

  • Refunds are issued to the original payment method within 5-7 business days after return approval.

  • Final sale items, gift cards, and undergarments are non-returnable.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

For full details, visit our Refund & Returns Policy.

6. Order Cancellation

  • Orders can be canceled within 2 hours of placement by contacting our support team.

  • If your order has already been processed or shipped, cancellation is not possible.

  • If you refuse delivery, the return shipping costs may be deducted from your refund.

7. Warranty & Product Issues

  • We stand by the quality of our products. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

  • Provide photos of the item and packaging to facilitate a replacement or refund.

8. Sales & Promotional Events

  • Sale prices are only valid during the promotional period and cannot be applied to past or future purchases.

  • Discount codes must be entered at checkout and cannot be applied after the order is placed.

  • Some promotions may have minimum spend requirements or product exclusions.

9. Contact Information

For any questions about our Sales Policy, contact us:

📍 Address: 29 Seafield Place, Foston, United Kingdom
📞 Phone: 077 5031 9656
📧 Email: Contact@outfitecitei.com
🌐 Website: https://outfitecitei.com/