Refund & Returns Policy – Outfitecitei

Effective Date: April 2, 2025

At Outfitecitei, customer satisfaction is our priority. We strive to provide high-quality fashion products, but if you’re not completely happy with your purchase, we offer a straightforward refund and return policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

✅ Timeframe: Items must be returned within 14 days of receiving your order.
✅ Condition: The item must be unused, unworn, unwashed, and in its original condition with tags attached.
✅ Packaging: Items must be returned in their original packaging.
✅ Proof of Purchase: You must provide a valid order number or proof of purchase.

❌ Non-Returnable Items:

  • Sale or clearance items marked as final sale

  • Gift cards and promotional items

  • Underwear, swimwear, and earrings (for hygiene reasons)

2. How to Request a Return

Step 1: Email our support team at Contact@outfitecitei.com with:

  • Your order number

  • The reason for return

  • Clear photos (if the item is defective or incorrect)

Step 2: Our team will review your request and provide you with a return authorization and shipping instructions.

Step 3: Ship the item back to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Step 4: Once we receive your return, we will inspect it and process your refund or exchange.

3. Refund Process

✅ Processing Time: Refunds are processed within 5-7 business days after receiving and inspecting your returned item.
✅ Refund Method: Refunds are issued to your original payment method (credit/debit card, PayPal, etc.).
✅ Shipping Costs: Original shipping fees and customs duties are non-refundable.
✅ Delayed Refunds: If you haven’t received your refund after 10 business days, check with your bank or payment provider before contacting us.

4. Exchanges

We only offer exchanges for defective or incorrect items. If you need a different size or color, we recommend returning the item and placing a new order.

✅ Defective or Incorrect Item: If you received a damaged or incorrect product, email Contact@outfitecitei.com within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a free replacement or refund if the issue is confirmed.

5. Late or Missing Returns

If we do not receive your return within 14 days of approval, we may not be able to process your refund. Ensure you use a trackable shipping method to confirm delivery.

If your return is delayed or lost in transit, contact your shipping carrier for assistance before reaching out to us.

6. Return Address

📍 Outfitecitei Returns Department
29 Seafield Place, Foston, United Kingdom

For any questions, contact us:
📞 Phone: 077 5031 9656
📧 Email: Contact@outfitecitei.com
🌐 Website: https://outfitecitei.com/

7. SEO-Optimized Meta Description

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