Delivery Policy – Outfitecitei

Effective Date: April 2, 2025

At Outfitecitei, we are committed to providing a smooth, efficient, and reliable delivery service to ensure you receive your orders on time. Whether you’re shopping locally in the UK or internationally, we offer multiple shipping options tailored to your needs. Below, you’ll find detailed information on our shipping process, costs, estimated delivery times, and other important policies.

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1. Order Processing Time

We process all orders as quickly as possible to ensure timely delivery.

• Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

• Orders placed after 3:00 PM GMT will be processed on the next business day.

• Orders placed on weekends or public holidays will be processed the following business day.

Once your order is processed, it is dispatched, and you will receive a confirmation email with tracking details.

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2. Shipping Options & Estimated Delivery Times

We offer multiple shipping options to provide flexibility based on your preferences and location.

Domestic Shipping (United Kingdom)

International Shipping

• Shipping rates for international orders are calculated at checkout based on the destination and package weight.

• Some international shipments may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

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3. Order Tracking & Notifications

Once your order is shipped, you will receive an email containing:

✅ A confirmation that your order has been dispatched.
✅ A tracking number and link to track your package.
✅ Estimated delivery time and updates on your shipment’s status.

You can also track your order directly on our website: https://outfitecitei.com/

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4. Shipping Restrictions & Important Notes

• We do not ship to P.O. Boxes, APO/FPO addresses, or military bases. Please provide a complete residential or business address.

• Customs & Duties: International customers are responsible for any customs clearance fees, taxes, or import duties imposed by their country’s regulations. These costs are not included in our shipping fees.

• Delivery Delays: While we strive to meet estimated delivery times, delays may occur due to customs processing, weather conditions, or unforeseen logistical issues. If your order is significantly delayed, please contact our support team for assistance.

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5. Lost, Stolen, or Damaged Packages

At Outfitecitei, we take great care in ensuring your order reaches you in perfect condition. However, if you encounter any issues, here’s what you should do:

🔹 Lost Package: If your tracking status shows “delivered” but you have not received your package, check with your neighbors or local postal service. If you still cannot locate it, please contact us within 7 days.
🔹 Damaged Items: If your order arrives damaged, take photos of the package and its contents and email them to us at Contact@outfitecitei.com within 48 hours of delivery.
🔹 Incorrect or Missing Items: If you received the wrong item or an item is missing from your order, notify us within 5 days for prompt assistance.

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6. Returns & Exchanges

If you are unsatisfied with your purchase or need a different size, we offer a hassle-free return policy.

• You can return items within 14 days of receiving your order.

• Items must be unworn, unused, and in original packaging with all tags attached.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• For exchanges, we recommend returning the original item and placing a new order.

For detailed information, please visit our Return & Exchange Policy.

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7. Contact Information

For any shipping-related inquiries, feel free to contact us:

📍 Address: 29 Seafield Place, Foston, United Kingdom
📞 Phone: 077 5031 9656
📧 Email: Contact@outfitecitei.com
🌐 Website: https://outfitecitei.com/

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (GMT).