Refund and Return Policy for Outfiteciteino
At Outfiteciteino, we prioritize customer satisfaction and strive to ensure you are delighted with your purchase. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges are accepted.
1. Eligibility for Returns
Products must be returned within 30 days of receipt to be eligible for a refund or exchange. The item must be unused, in its original condition, and include all packaging, tags, and accessories. Certain items, such as customized or clearance items, are non-refundable and non-exchangeable unless defective.
2. How to Initiate a Return
To initiate a return, please contact our customer service team:
Phone: (530) 824-4977
Email: info@outfiteciteino.com
Provide your order number, item details, and reason for return. Our team will guide you through the process.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance. Outfiteciteino is not responsible for lost or damaged returns.
4. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you wish to exchange an item, follow the return process outlined above and specify the desired replacement item. Exchanges are subject to product availability. If the replacement item is unavailable, you may opt for a refund or store credit.
6. Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately with photos and details of the issue. We will arrange for a replacement, refund, or store credit based on your preference and item availability.
7. Non-Returnable Items
The following items are non-returnable unless defective:
Gift cards
Downloadable software and digital products
Clearance or final sale items
Customized or personalized items
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
Phone: (530) 824-4977
Email: info@outfiteciteino.com
Address: 3835 Gardiner Ferry Rd #66, Corning, CA 96021